General

• Will I be charged sales tax?
• What can I use as a form of payment?
• Will my credit card be charged immediately?
• How do I change or cancel an order?
• How do I track my order?
• Can you ship to an international address?
• Can I ship to multiple addresses?
• Will you deliver on Saturdays?
• Will I get an invoice with my order?
• If I send a gift, will the recipient receive the invoice?
• How do I return an order?
• What if I want to return my order and I cannot find the certificate or appraisal?
• How can I subscribe or unsubscribe from your email promotions?
• Where are you located? Can I visit your store?

Diamonds

• How do I know the diamond I receive is the quality I purchased?
• How do I know her ring size?
• What are the 4Cs?
• Which of the 4Cs is the most important?
• What's a Diamond Grading Report or Certificate?
• Why don't all diamonds come with a grading report or certificate?
• Why should I have my diamond Gemprinted?
• Which insurance companies offer discounts on diamonds that have been registered with Gemprint™?
• What if I want to return my order and I cannot find the certificate or appraisal?
• What is a conflict diamond?

Watches

• Why do I have to put the watch in my shopping cart before I can see the discounted price?

General

Will I be charged sales tax?

Currently, sales tax is only collected on orders shipped within New York State.
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What can I use as a form of payment?
We accept the following as forms of payment:

• Visa
• MasterCard
• American Express
• Discover Card

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Will my credit card be charged immediately?
No, your credit card will not be charged until your order is shipped. After you have placed your order, we will send you an email within 24 hours confirming receipt of your order. We will send you another email to notify you when your order has been shipped and your credit card has been charged.
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How do I change or cancel an order?
If for any reason you would like to cancel or change your order with BrightDiamond, Inc., please call 1-866-362-3388 as soon as possible. We will do everything that we can to accommodate your request. Keep in mind that our system is designed to fill orders and get them on their way as quickly as possible. As a result, we cannot cancel or change an order once it has been shipped from our office.
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How do I track my order?
Find the FedEx, UPS, or USPS tracking number in the email we sent you confirming that your order has been shipped. Use that number at either www.fedex.com, www.ups.com, or www.usps.com to check the status of your order online. It may take 24 hours before tracking information appears on the carrier's web site.
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Can you ship to an international address?
Currently, we ship internationally only to Canada. Please review our shipping policy.
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Can I ship to multiple addresses?
No, all items in one order must be shipped to one address. You will need to create another order to ship to a second address.
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Will you deliver on Saturdays?
Yes, we can deliver on Saturdays, but you must indicate "Saturday Delivery" on the shipping page when you place your order. There will be an additional charge for Saturday delivery.
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Will I get an invoice with my order?
You will get an electronic invoice at your email address in the email that we send to you confirming shipment of your order. We send only a packing slip with the package, indicating the items that should be in the package.
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If I send a gift, will the recipient receive the invoice?
No, the recipient will not receive an invoice. A packing slip will be included with the package to indicate to the recipient what items should be in the package. If desired, a gift card will also be included with your gift order.
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How do I return an order?
You may return a jewelry or watch order for a refund within 30 days of receipt of the order. You may return a loose diamond order for a refund within 15 days of receipt of the order. Follow the instructions in our Return Policy.
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What if I want to return my order and I cannot find the certificate or appraisal?
If you want to return a loose diamond but you cannot find the diamond certificate or the appraisal, you will be charged a replacement fee.

• The replacement fee for a diamond certificate is $250.
• The replacement fee for an appraisal is $40.

Read our Return Policy for more details on returning an order.
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How can I subscribe or unsubscribe from your email promotions?
To subscribe to receive special offers by email, go to the Contact Us page, and send us a "Subscribe to Mailing List" e-mail with your email address.

To unsubscribe from our email list, go to the Contact Us page, and send us an "Unsubscribe from Mailing List" e-mail with your email address.
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Where are you located? Can I visit your store?
Our offices are located in the heart of the jewelry district in Manhattan. We are purely an online store, and do not have a physical store for walk-in customers. We take phone orders and orders over the Internet.

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Diamonds
How do I know the diamond I receive is the quality I purchased?
To ensure that the diamond you receive is the quality that your purchased, each loose diamond is accompanied by:

• A diamond certificate, or diamond grading report, which details the quality of the diamond. Read more about diamond certificates.
• An appraisal, which describes the diamond and the current monetary value of the diamond. Read more about BrightDiamond, Inc.'s free appraisal service.
• A Gemprint™ Registration Certificate, which describes the diamond and includes the unique "fingerprint" of the diamond. Read more about BrightDiamond, Inc.'s free Gemprint™ registration service.

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How do I know her ring size?
The easiest way to know her ring size is to ask her, or have her use our ring sizer. Click here for our ring sizer.
However, if you want to surprise her, here are a couple of suggestions on finding her ring size without her knowing:

• Ask her mother or her friends - they often know.
• Put one of her rings on your finger as far as it will go, mark the edge, and use our ring sizer on your own finger up to the mark. Just make sure the ring is one that she wears on her fourth finger.
• Or, on a similar note, put one of her rings onto a tapered candle, mark the edge, and use our ring sizer on the candle up to the mark. Again, make sure the ring is one that she wears on her fourth finger.

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What are the "4 C's"?
The "4 C's" are four different aspects of a diamond used to determine a diamond's value.
The "4 C's" are:

• Cut: The geometric proportions of a diamond that allow light to refract and create the diamond's brilliance.
• Color: The color of the diamond ranging from colorless to light yellow.
• Clarity: The presence or absence of inclusions and blemishes within a diamond.
• Carat Weight: The size of a diamond as measured in carats. One carat equals 200 milligrams

You can read more about the "4 C's" in our Shopper's Guide.

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Which of the "4 C's" is the most important?
When it comes to diamonds, cut is the most important of the "4 C's." The cut determines to a large extent how light is reflected off the diamond and creates the diamond's brilliance. A good cut can also hide or minimize inclusions.
You can read more about the "4 C's" in our Shopper's Guide.

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What's a Diamond Grading Report or Certificate?

A diamond grading report, or certificate, is a document provided by a third-party gemological laboratory that details the different aspects of a diamond, such as the "4 C's," that determines a diamond's values. The gem lab's skilled gemologists use specialized equipment to evaluate each diamond.
There are several highly regarded independent gemological laboratories which BrightDiamond, Inc. uses to certify our diamonds:

• Gemological Institute of America (GIA)
• American Gemological Society Laboratories (AGSL)
• International Gemological Institute (IGI)

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Why don't all diamonds come with a grading report or certificate?
Because of the cost involved in certifying a diamond, prices for smaller diamonds would become artificially inflated if they were to be certified.

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Why should I have my diamond Gemprinted?
Gemprint™ is a highly sophisticated new technology that captures a diamond's unique sparkle pattern, its "fingerprint," by scanning a diamond with a non-invasive, low-powered laser. It is the only court-approved method of positively identifying a diamond since, unlike a laser inscription, it cannot be removed or altered.
Once a diamond is Gemprinted, it is registered in a database that is used by law enforcement officials to match recovered diamonds against ones reported to be lost or stolen.
Some insurance companies offer discounts on diamonds that have been registered with Gemprint™.
Read more about BrightDiamond, Inc.'s free Gemprint™ registration service.

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Which insurance companies offer discounts on diamonds that have been registered with Gemprint™?
Click here to see the list of insurance companies and the discounts that are offered.

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What if I want to return my order and I cannot find the certificate or appraisal?
If you want to return a loose diamond but you cannot find the diamond certificate or the appraisal, you will be charged a replacement fee.

• The replacement fee for a diamond certificate is $250.
• The replacement fee for an appraisal is $40.

Read our Return Policy for more details on returning an order.

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What is a conflict diamond?
A conflict diamond, also called a blood diamond, is a diamond clandestinely mined in a war zone in order to finance an insurgent or invading army's war efforts. The United Nations has decried the sale of conflict diamonds, arguing that their trade finances armies in fighting against legitimate governments and perpetrating human rights violations, and prolongs devastating wars.

As responsible citizens and jewelry merchants, we share the public's concern regarding conflict diamonds. At BrightDiamond, Inc., we only purchase our diamonds through respected, well-established, legal channels. We are a firm supporter of the Kimberley Process, which requires that all US diamond retailers purchase diamonds from manufacturers who certify that their shipments of rough diamonds were obtained through legitimate channels and are free from conflict diamonds.

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Watches

Why do I have to put the watch in my shopping cart before I can see the discounted price?
Because BrightDiamond, Inc. is an authorized watch retailer, we are limited by the manufacturer to show only the manufacturer's list price on our website. Once a watch has been added to your shopping cart, though, we are allowed to show the discounted price for which we are selling the watch.



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