30-Day Money Back Guarantee
Our 30 day return policy ensures you have plenty of time to make
sure you are pleased with your purchase. If you are not satisfied
with your purchase for any reason, you may return any non-engraved
item in “new and unused” condition for a full refund
or exchange within 30 days of the date of receipt.
Special orders can be returned for store credit only
within 30 days of receipt. Please see our special
order FAQ.
Returning Merchandise in “New and Unused” Condition
Only
All merchandise to be returned or exchanged must be in “new
and unused” condition. BrightDiamond, Inc. sells only brand-new
items, so all merchandise, including watches and jewelry, cannot
be accepted for return or exchange if the item has been worn, scratched,
engraved, or sized. The original manufacturer’s packaging
must be intact with all manuals, booklets, and warranty cards.
BrightDiamond, Inc., reserves the right to refuse to accept a return
for merchandise that is not in “new and unused” condition.
During our inspection process, we will determine the condition of
the returned item. If the item appears to be worn or scratched,
the merchandise will be returned to the customer, and a refund or
exchange will not be allowed.
Receive a Credit or Refund
Refunds and exchanges will be honored at the full purchase price
of the merchandise. Original shipping fees (and other charges for
international customers) are non-refundable.
If you have any questions or concerns about our return policies
and procedure, please don't hesitate to contact us at service@brightdiamond.com,
or call us at 1-866-362-3388.
Making Exchanges, Repairs, and Requesting another Ring Size
BrightDiamond, Inc. is dedicated to making sure you are satisfied
with your purchases. We can exchange your jewelry for another item
, send you a different ring size, or repair your item.
Call 1-866-362-3388 to receive assistance from
one of our customer service professionals.
Returning Gifts
If you received a gift and want to return it, you have two options:
- You can opt to refund the full amount less shipping charges to your own BrightDiamond, Inc. account. If you do not have a BrightDiamond, Inc. account, we can create one for you. To use your refund, please call Customer Service and place a phone order.
- You can opt for a refund to the original credit card used by the purchaser.
Returning Your Order
You may call Customer Service for a pre-paid return label; however,
a return shipping fee will be deducted from your refund.
If you prefer, you may use any other return shipping method at your
own expense. Be sure to insure and track your package as BrightDiamond,
Inc. is not responsible for lost or damaged packages.
HOW TO RETURN AN ITEM:
- Call Customer Service
Ask for a Return Authorization Number. A Return Authorization Number must be included on your package in order to receive proper credit. You may also ask for a pre-paid return label at this time. - Pack Your Return
Use a new box for your return, including all documentation and gift packaging. If you re-use a box, be sure to completely remove or cover the original shipping label. - Ship Your Return
If you are using a pre-paid return label, take your package to any valid drop-off point for the shipper on the label. Check with www.ups.com or www.fedex.com for a full listing of drop-off points. - Check Your Email
Returned merchandise will be inspected by the Quality Assurance department. You can expect an email notification regarding your return or exchange within five business days.
International Returns
BrightDiamond, Inc. suggests you use a reputable carrier of your choice to ship your return. We are currently unable to offer a pre-paid merchandise return label for international returns.
Our Shipping Address
BD Inc. Customer Service
10 West 46th St.
New York, NY 10036
SECURITY PRECAUTIONS:
Please do NOT write “BrightDiamond, Inc.” anywhere on the package.
Conditions of Return
1. Any unauthorized (packages without a Return Authorization Code),
improperly packaged, or non-insured packages will not be accepted
for refund and will be returned to the sender.
2. The item must be returned WITHIN THIRTY (30) DAYS of the date
of receipt. Any items postmarked after the return period will not
be accepted for refund. BrightDiamond, Inc. is not responsible for
the loss or damage of return shipments.
3. Each item must be returned in the same condition as it was sent,
unworn and undamaged. Items that show signs of wear or have been
resized (by a jeweler other than BrightDiamond, Inc.), engraved,
altered, or damaged in any way cannot be accepted for return.
4. The original BrightDiamond, Inc. barcode tag must still be on
the item in order for refunds to be processed.
5 . If you received a gift that was purchased at
BrightDiamond, Inc. and wish to return it, please
mention the Return Authorization Code on the BrightDiamond, Inc.
address label. As with any purchase, the gift recipient
can return the item for exchange. However, if you wish
to return the gift for a refund, please note that the refund will
be issued to the gift purchaser and not the recipient.
